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Billing FAQ for Pro Plan

This page covers frequently asked questions around payments, invoices, and billing on the Pro plan.

The Vercel Pro plan is perfect for Teams with moderate bandwidth and collaboration requirements. This page covers frequently asked questions around payments, invoices, and billing on the Pro plan.

Please see the pricing page.

At the beginning of each billing cycle. Each invoice will charge for the upcoming billing cycle, and for any additional usage that occurred during the previous billing cycle.

Credit card only.

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

You can pay in any currency so long as the credit card provider allows charging in USD after conversion.

When an account goes "overdue", some account features are restricted until the account is brought back into good standing. This means:

  • No new Projects can be created
  • No new Team members can be added
  • Cannot redeploy existing Projects
After 14 days, all deployments on your account will be suspended.

You can be overdue when:

  • A card is expired
  • The bank declined the payment
    • Possible incorrect card details
    • The card is reported lost
    • The card is reported stolen
  • There was no card on record - No payment method was added

To rectify, you can add a new payment method to bring your account back into good standing.

No, you cannot delay your payment.

No. Only monthly payments are supported. You can pay annually if you upgrade to an Enterprise plan. The Enterprise plan offers increased performance, collaboration, and security needs.

Yes. You will have to add a new payment method before being allowed to remove the old one. This can be done from your dashboard by choosing your team from the Scope selector, and going to Settings > Billing.

Scope selector to switch between teams and accounts.

Yes. If you have a card on file, then you will be charged automatically. A receipt will then be sent to you after your credit card is charged. To view your past invoices:

  • From your dashboard, go to the Team's page from the scope selector
  • Select the Settings tab followed by the Invoices link on the left

If you do not have a card on file, then you will have to add a payment method, and you will receive a receipt of payment.

We were unable to charge your payment method for your latest invoice. This likely means that the payment was not successfully processed with the credit card on your account profile.

Some senders deduct a payment fee for transaction costs. This could mean that the amount charged on the invoice, does not reflect the amount due. To fix this make sure you add the transaction fee to the amount you send.

See What happens when I cannot pay for more information.

Invoice details must be accurate before adding a credit card at the end of a trial, or prior to the upcoming invoice being finalized. Billing details can be updated on your Billing settings page.

An add-on such as a Preview Deployment Suffix, will be billed in the subsequent billing cycle as a line item on your invoice.

Please open a support ticket to log your request, which will allow our support team to look into the case for you.

You will be billed for all seats present at the start of a billing period. If you remove a seat during this period, you will still be billed for it. When the next billing period begins, you will not be billed for the removed seat.

Please open a support ticket to log your request, which will allow our support team to look into the case for you.

When you contact support the following information will be needed:

  • Invoice ID
  • The account email
  • The Team name
  • If the query is related to the monthly plan, or usage billing

Vercel helps to mitigate against L3 and L4 DDoS attacks at the platform level. Usage will be incurred for requests that are successfully served prior to us automatically mitigating the event. Mitigation usually takes place within one minute.

Usage will be incurred for requests that are not recognized as a DDoS event, such as bot and crawler traffic.

You should monitor your usage and utilize Edge Middleware to protect against undesired traffic based on its IP, User-Agent header value, or other identifiers.

The billing cycle refers to the period of time between invoices. The start date depends on when you created the account, or the account's trial phase ended. You can view your current and previous billing cycles on the Usage tab of your dashboard.

The second tab indicates the range of the billing cycle. During this period, you would be billed for:

  • The amount of Team seats you have, and any addons you have purchased - Billed for the next 30 days of usage
  • The usage consumed during the last billing cycle - Billed for the last 30 days of additional usage

Billing cycles cannot be modified, and the dates which you are billed cannot be altered. You can view the current billing cycle on the Usage tab in the Team's Settings.

As a Team Owner, you can start a trial of the Pro plan when you first create an account. For more information, see the Trials guide.

Trials of the Pro plan are limited to one trial per user account.

Last updated on September 28, 2023