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Billing FAQ for Pro Plan

This page covers frequently asked questions around payments, invoices, and billing on the Pro plan.
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The Vercel Pro plan is perfect for Teams with collaboration requirements. This page covers frequently asked questions around payments, invoices, and billing on the Pro plan.

See the pricing page.

At the beginning of each billing cycle. Each invoice charges for the upcoming billing cycle. It includes any additional usage that occurred during the previous billing cycle.

Credit card only.

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

You can pay in any currency so long as the credit card provider allows charging in USD after conversion.

When an account goes overdue, some account features are restricted until you make a payment. This means:

  • You can't create new Projects
  • You can't add new team members
  • You can't redeploy existing projects

After 14 days, all deployments on your account will become paused unless a payment is successfully made.

You can be overdue when:

  • The card attached to the team expires
  • The bank declined the payment
    • Possible incorrect card details
    • The card is reported lost or stolen
  • There was no card on record or a payment method was removed

To fix, you can add a new payment method to bring your account back online.

No, you cannot delay your payment.

No. Only monthly payments are supported. You can pay annually if you upgrade to an Enterprise plan. The Enterprise plan offers increased performance, collaboration, and security needs.

Yes. You will have to add a new payment method before you can remove the old one. To do this:

  1. From your dashboard, select your team in the Scope selector
  2. Go to the Settings tab and select Billing from the left nav
  3. Scroll to Payment Method and select the Add new card button
Scope selector to switch between teams and accounts.

Yes. If you have a card on file, Vercel will charge it automatically. A receipt is then sent to you after your credit card gets charged. To view your past invoices:

  • From your dashboard, go to the Team's page from the scope selector
  • Select the Settings tab followed by the Invoices link on the left

If you do not have a card on file, then you will have to add a payment method, and you will receive a receipt of payment.

We were unable to charge your payment method for your latest invoice. This likely means that the payment was not successfully processed with the credit card on your account profile.

Some senders deduct a payment fee for transaction costs. This could mean that the amount charged on the invoice, does not reflect the amount due. To fix this make sure you add the transaction fee to the amount you send.

See What happens when I cannot pay for more information.

Invoice details must be accurate before adding a credit card at the end of a trial, or prior to the upcoming invoice being finalized. You can update your billing details on the Billing settings page.

If your account was migrated to Vercel's new billing system during a subscription period, you will receive two invoices connected to two charges on your account:

  • The first invoice and charge includes costs for the previous billing cycle generated by the legacy billing system
  • The second invoice and charge includes costs for the upcoming billing cycle generated by the new billing system
You will not have to pay anything extra.

Pro add-ons are billed in the subsequent billing cycle as a line item on your invoice.

Open a support ticket for your request and our team will assist you.

Please open a support ticket and provide the following information:

  • Invoice ID
  • The account email
  • The Team name
  • If your query relates to the monthly plan, or usage billing

Vercel automatically mitigates against L3, L4, and L7 DDoS attacks at the platform level for all plans. Vercel does not charge customers for traffic that gets blocked by the Firewall.

Usage will be incurred for requests that are successfully served prior to us automatically mitigating the event. Usage will also be incurred for requests that are not recognized as a DDoS event, which may include bot and crawler traffic.

For an additional layer of security, we recommend that you enable Attack Challenge Mode when you are under attack, which is available for free on all plans. While some malicious traffic is automatically challenged, enabling Attack Challenge Mode will challenge all traffic, including legitimate traffic to ensure that only real users can access your site.

You can monitor usage in the Vercel Dashboard under the Usage tab, although you will receive notifications when nearing your usage limits.

The billing cycle refers to the period of time between invoices. The start date depends on when you created the account, or the account's trial phase ended. You can view your current and previous billing cycles on the Usage tab of your dashboard.

The second tab indicates the range of the billing cycle. During this period, you would get billed for:

  • The amount of Team seats you have, and any addons you have purchased - Billed for the next 30 days of usage
  • The usage consumed during the last billing cycle - Billed for the last 30 days of additional usage

You can't change a billing cycle or the dates on which you get billed. You can view the current billing cycle by going to the Settings tab and selecting Billing.

As a Team Owner, you can start a trial of the Pro plan when you first create an account. For more information, see the Trials guide.

There is a limit of two Pro plan trials per user account.

Last updated on May 29, 2024