To continue to provide a top tier level of service to our Enterprise customers, we are looking to hire a Customer Success Manager (Technical) within the UTC -7 to -5 timezone. The responsibilities of the Customer Success Manager include: managing the entire post-sales relationship for Enterprise customers, identifying account expansion opportunities, and working with the sales team to provide technical assistance.
The ideal candidate will have a strong technical background, with experience working across the full stack, be an effective communicator, comfortable working with C-level executives and have a very much proactive mentality. The role is anchored in ensuring the continued success of Vercel's Enterprise customers but provides scope to have a significant impact across the whole organization by absorbing, refining, and delivering on customer feedback.
We are looking for a Customer Success Engineer within the UTC -2 to +3 timezone to assist our customers with technical problems when using Vercel products and services. Customer Success Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and identifying ways to help Vercel customers get the most out of the platform.
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust. You will also have a grounding in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey.
We are looking for a Security Lead to help maintain the security of our platform, Vercel, our company systems, our users, and the internet at large.
The Security Lead at Vercel will work closely with engineering and product teams to ensure that security is top-priority in all of our work. The role will also require designing and implementing technical controls to enforce strong security guarantees by default, as well as supporting audits for certification and compliance programs, such as SOC 2, GDPR, and ISO 27001.
Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.
As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.
We are looking for Field Engineers and Solution Architects who will work with our users, customers, and prospects to be trusted technical advisors. Vercel Field Engineering is an integral part of our business, showcasing Vercel's products, working with our users and customers, understanding their business goals and technical requirements, and distilling complex problems into understandable, achievable solutions.
Our Field Engineers are passionate about sharing their technical perspective (in blogs, social media, etc.), enjoy speaking at conferences, and thrive on helping others adopt new technology, new habits, and new skills.
Vercel's sales team is full of bright, hardworking Account Executives who are helping us create a new category. Vercel's sales team is deeply technical and spans a range of business functions (developers, operations, marketing, product, IT). We're a fast-growing organization with a strong preference to grow team members and promote from within. You will be the dominant driver of revenue growth and be on the front lines evangelizing our platform to both new and existing customers.
We are looking for DevOps Engineers to help us build functional systems that improve product and customer experience.
As a Vercel DevOps Engineer you will help to scale and improve our infrastructure, availability, and reliability by working closely with our backend engineers and product team to identify problems, create tooling and automation. If you have a solid background in software engineering and are familiar with Cloud Services (e.g. AWS, Google Cloud, or others), Node.js, Terraform, or Kubernetes we'd like to meet you.
We are always on the lookout for people to improve our team further. Send us an email at email@example.com telling us about your past, present and ideal future work. Tell us about things you'd like to fix or add to our website, APIs, services, support channels, etc.
While we don’t reply immediately to applications sent to us, we will consider your application whenever we decide to grow our team! Also, feel free to send an updated application whenever you feel your situation has changed. – We're looking forward to hearing from you!