--- title: Support Center product: vercel url: /docs/support-center canonical_url: "https://vercel.com/docs/support-center" last_updated: 2026-06-16 type: how-to prerequisites: [] related: [] summary: Learn how to communicate securely with the Vercel support team install_vercel_plugin: npx plugins add vercel/vercel-plugin search_with_vercel_cli: npx vercel@latest docs search "" --- # Support Center > Support Center is available on all plans The Vercel Support Center provides a secure and streamlined way for you to submit support cases. The Support Center allows you to create and view all cases, their statuses, and any messages from the Vercel Support team. All cases are securely stored to safeguard your data. ## Related pages > **For AI agents:** Follow these links to understand how this page connects to the rest of the Vercel ecosystem. For the full cross-link map (inbound, outbound, prerequisites, and semantic neighbors), see the .graph.md link below. - [Create and view support cases on the Vercel dashboard](https://vercel.com/changelog/support-center) - [Support Center is now available for Pro customers](https://vercel.com/changelog/support-center-on-pro) - [Get support from the dashboard](https://vercel.com/blog/support-form) - [Improvements to Support Center](https://vercel.com/changelog/improvements-to-support-center) - [What is the best way to get support from Vercel?](https://vercel.com/kb/guide/how-to-get-vercel-support) — Information on how to get help from Vercel Support through the available channels. - [Documentation, CLI, and Feedback](https://vercel.com/docs/agent-resources/vercel-mcp/tools/documentation) — Find documentation, use the CLI, and share feedback with Vercel. - [Security settings](https://vercel.com/docs/project-configuration/security-settings) — Configure security settings for your Vercel project, including Vercel Support Code Visibility, Git Fork Protection, and - [Account Management](https://vercel.com/docs/accounts) — Learn how to manage your Vercel account and team members. - [Project settings](https://vercel.com/docs/project-configuration/project-settings) — Use the project settings, to configure custom domains, environment variables, Git, integrations, deployment protection, - [Shared Responsibility Model](https://vercel.com/docs/security/shared-responsibility) — Discover the essentials of our Shared Responsibility Model, outlining the key roles and responsibilities for customers, Full cross-link map for this page: [/docs/support-center.graph.md](/docs/support-center.graph.md) ## Submit a ticket To submit a ticket to Vercel Support, do the following: 1. From your team's dashboard, open **Support** in the sidebar and then click the **New Case** button 2. In the support chat, select the product, then make sure the team the issue is related to is selected in the account dropdown. 3. Start a conversation with the AI support agent. 4. If the AI is unable to resolve your issue, click **Create Support Case** when the AI agent offers it in the chat. 5. The case form opens with the initial details filled out based on your conversation with the AI agent. Here you can edit any fields that need changing. 6. Once you are happy with the case, click **Submit Case**. The team aims to respond to tickets as described in the [Support Terms](/legal/support-terms#when). ## Manage tickets You can see a list of all support cases, regardless of status, in the **Support** tab. This list shows the ticket name, number, and the status. To view more information about the ticket, click on the ticket name in the list. ### Case correspondence Each ticket displays all correspondences with the support team. Correspondence on your case is handled both over email and within the case module in the Vercel dashboard. You'll receive notifications about Vercel support responses through email, not within the Vercel dashboard. ### Manage a ticket status To manage the status of any ticket, do the following: 1. From your team's dashboard, open **Support** in the sidebar 2. Find the ticket from the list and click the ticket name to open it 3. If the ticket was closed, click **Reopen case**. If it was open, click **Close case**. In either scenario, you may want to provide additional information for the support team ### Send attachments to the support team The support team may request additional logs or other information from you that you'll need to attach to your support ticket. To upload a file, do the following: 1. From your team's dashboard, open **Support** in the sidebar 2. Find the ticket from the list and click the ticket name to open it 3. Click **Attach a File** to bring up your system file dialog. Select the relevant file and click **Upload** ## Search the docs from your terminal Search the Vercel docs and read pages as Markdown with the Vercel CLI. No login required. ```bash # Find docs pages by keyword npx vercel@latest docs search "environment variables" npx vercel@latest docs search "function timeout" # Print a docs page as Markdown, by path or URL npx vercel@latest docs inspect ``` --- [View full sitemap](/docs/sitemap) If you encounter incorrect information, can’t find what you need, need a capability Vercel doesn’t currently offer, or have any other feedback to report, please do it by following the instructions at https://vercel.com/feedback.md.