Billing FAQ for Enterprise Plan

The Vercel Enterprise plan is perfect for teams with increased performance, collaboration, and security needs. This page covers frequently asked questions around payments, invoices, and billing on the Enterprise plan.

• Pay by credit card: When the invoice is finalized in Stripe
• Pay by ACH/Wire: Due by due date on the invoice

• Credit card
• ACH/Wire

You can pay in any currency so long as the credit card provider allows charging in USD after conversion.

Contact your Customer Success Manager if you feel payment might be delayed.

Yes.

• American Express
• China UnionPay (CUP)
• Discover & Diners
• Japan Credit Bureau (JCB)
• Mastercard
• Visa

Yes, when paying with ACH, the payment fee is often deducted by the sender. You need to add this fee to the amount you send, otherwise the payment may be rejected.

Yes. You are free to remove your current payment method, so long as you have ACH payments set up. Once you have ACH payments set up, notify your Customer Success Manager. They can verify your account changes.

• Yes. After checking the invoice, you can make a payment. You will receive a receipt after your credit card gets charged
• If you are paying with ACH, you will receive an email containing the bank account details you can wire the payment to
• If you are paying with ACH, you should provide the invoice number as a reference on the payment

Payment was not received from you by the invoice due date. This could be due to an issue with your credit card, like reaching your payment limit or your card having expired.

No. Unless you provide specific justification to your Customer Success Manager. This addition will get added to future invoices, not to the current invoice.

Yes. Learn more about Roles and Permissions.

1. Go to the Settings page

   • Navigate to the Dashboard
   • Select your team from the scope selector on the top left as explained here
   • Select the Settings tab

2. Go to the Billing section to update the appropriate fields

   Select Billing from the sidebar. Scroll down to find the following editable fields. You can update these if you are a team owner or have the billing role:

   • Invoice Email Recipient: A custom destination email for your invoices. By default, they get sent to the first owner of the team
   • Company Name: The company name that shows up on your invoices. By default, it is set to your team name
   • Billing Address: A postal address added to every invoice. By default, it is blank
   • Invoice Language: The language of your invoices which is set to English by default
   • Invoice Purchase Order: A line that includes a purchase order on your invoices. By default, it is blank
   • Tax ID: A line for rendering a specific tax ID on your invoices. By default, it is blank

   Your changes only affect future invoices, not existing ones.

Please open a support ticket to log your request, which will allow our support team to look into the case for you.

When you contact support the following information will be needed:

• Invoice ID
• The account email
• The Team name
• If the query is related to the monthly plan, or usage billing

Vercel automatically mitigates against L3, L4, and L7 DDoS attacks at the platform level for all plans. Vercel does not charge customers for traffic that gets blocked by the Firewall.

Usage will be incurred for requests that are successfully served prior to us automatically mitigating the event. Usage will also be incurred for requests that are not recognized as a DDoS event, which may include bot and crawler traffic.

For an additional layer of security, we recommend that you enable Attack Challenge Mode when you are under attack, which is available for free on all plans. While some malicious traffic is automatically challenged, enabling Attack Challenge Mode will challenge all traffic, including legitimate traffic to ensure that only real users can access your site.

You can monitor usage in the Vercel Dashboard under the Usage tab, although you will receive notifications when nearing your usage limits.

The billing cycle refers to the period of time between invoices. The start date depends on when you created the account. You will be billed every 1, 2, 3, 6, or 12 months depending on your contract.