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Support Center

Learn how to communicate securely with the Vercel support team

Support Center is available on Enterprise plans

The Vercel Support Center provides a secure and streamlined way for users on Enterprise plans to submit support cases. The Support Center allows you to create and view all cases, their statuses, and any messages from the Customer Success team at Vercel. All cases are securely stored to safeguard your data.

To submit a ticket to Vercel Support, do the following:

  1. From your team's dashboard, select the Support tab and then click the Create Case button
  2. Select the Problem Area. Depending on which problem area you select, you may need to provide additional information such as the project and deployment URL. This will help our team efficiently respond to your issue
  3. Select the Severity. See Issue Severity for more information on how to assign the correct level. We may upgrade or downgrade the severity level of the case once submitted.
  4. Add a relevant Subject to make the ticket easily identifiable
  5. Add a Description explaining the issue including steps to reproduce
  6. If there are any relevant screenshots or logs that can help diagnose the issue, you can upload them by using the Upload a File button
  7. Finally, once you have added all relevant information, you can Submit Case

The team aims to respond to tickets as described in the Support Terms.

You can see a list of all support cases, regardless of status, in the Support tab. This list shows the ticket name, number, and the status. To view more information about the ticket, click on the ticket name in the list.

Support ticket information.

Each ticket displays all correspondences with the support team. There are no email notifications sent.

To manage the status of any ticket, do the following:

  1. From your team's dashboard, select the Support tab
  2. Find the ticket from the list and click the ticket name to open it
  3. If the ticket was closed, click Reopen case. If it was open, click Close case. In either scenario, you may want to provide additional information for the support team

The support team may request additional logs or other information from you that you'll need to attach to your support ticket. To upload a file, do the following:

  1. From your team's dashboard, select the Support tab
  2. Find the ticket from the list and click the ticket name to open it
  3. Click Attach a File to bring up your system file dialog. Select the relevant file and click Upload