The Vercel Enterprise plan is perfect for Teams with increased performance, collaboration, and security needs. This page covers frequently asked questions around payments, invoices, and billing on the Enterprise plan. For general payments, invoice and billing information, see the Payments & Billing page.

Payments

When are payments taken?

  • Pay by credit card: When the invoice has been finalized in Stripe
  • Pay by ACH/Wire: Due by due date on the invoice

What payment methods are available?

  • Credit card
  • ACH/Wire

What currency can I pay in?

You can pay in any currency so long as the credit card provider allows charging in USD after conversion.

Can I delay my payment?

No, payments cannot be delayed. If you feel that your payment might be delayed, please contact your Customer Success Manager.

Can I pay annually?

Yes.

What card types can I pay with?

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

If paying by ACH, do I need to cover the payment fee cost on top of the payment?

Yes, when paying with ACH, the payment fee is often deducted by the sender. This fee needs to be added to the amount you send else the payment may be rejected.

Can I change my payment method?

Yes. You are free to remove your current payment method so long as you have ACH payments set up.

Invoices

Can I pay by invoice?

Yes. After checking the invoice, you can make a payment. A receipt will then be sent to you after your credit card is charged.

If you are paying via ACH, you will receive an email which will include the bank account details the payment can be wired to.

Why am I overdue?

We failed to charge your payment method for your latest invoice. Payment was not received from you by the invoice due date.

Can I change an existing invoice detail?

No. Unless specific justification is provided to your Customer Success Manager. This addition will be added to future invoices, not to the current invoice.

Billing

Is there a Billing role available?

No. There is currently no Billing role available.

What do I do if I think my bill is wrong?

Please open a support ticket to log your request, which will allow our support team to look into the case for you.

When you contact support the following information will be needed:

  • Invoice ID
  • The account email
  • The Team name
  • If the query is related to the monthly plan, or usage billing

Do I get billed for DDoS?

No. You will not be billed for DDoS during the event. We do charge for requests that are successfully served prior to us mitigating the event. Vercel's automatic mitigation typically takes under one minute.

What is a billing cycle?

The billing cycle refers to the period of time between invoices. The start date depends on when you created the account. You will be billed every 1, 2, 3, 6, or 12 months depending on your contract.