---
title: How long does it take to get a response from Vercel Support?
description: Information on how long it might take Vercel Support to respond to your request.
url: /kb/guide/vercel-support-queue-time
canonical_url: "https://vercel.com/kb/guide/vercel-support-queue-time"
published: 2025-11-03
last_updated: 2026-08-07
authors: Vercel
related: []
install_vercel_plugin: npx plugins add vercel/vercel-plugin
---
<!-- docsgraph:related -->
## Related pages

> **For AI agents:** Follow these links to understand how this page connects to the rest of the Vercel ecosystem. For the full cross-link map (inbound, outbound, prerequisites, and semantic neighbors), see the .graph.md link below.

- [Support Center](https://vercel.com/docs/support-center?from=related) — Learn how to communicate securely with the Vercel support team
- [Queues](https://vercel.com/docs/queues?from=related) — Durable event streaming for serverless. Publish messages to topics and process them reliably with managed consumer group
- [Build Queues](https://vercel.com/docs/builds/build-queues?from=related) — Understand how concurrency and same branch build queues manage multiple simultaneous deployments.
- [Enterprise Plan](https://vercel.com/docs/plans/enterprise?from=related) — Learn about the Enterprise plan for Vercel, including features, pricing, and more.
- [Request Lifecycle](https://vercel.com/docs/fundamentals/infrastructure?from=related) — Learn how Vercel routes, secures, and serves requests from your users to your application.
- [What is the best way to get support from Vercel?](https://vercel.com/kb/guide/how-to-get-vercel-support?from=related) — Information on how to get help from Vercel Support through the available channels.
- [Why are my Vercel builds queued?](https://vercel.com/kb/guide/why-are-my-vercel-builds-queued?from=related) — Learn about why your Vercel builds may be getting queued and how to resolve this.
- [Investigate latency issues and slowness on Vercel](https://vercel.com/kb/guide/investigate-latency-issues-and-slowness?from=related) — Learn how to use Observability to investigate latency issues and slowness on Vercel.
- [How to get good answers on Vercel Community](https://vercel.com/kb/guide/how-to-get-good-answers-on-vercel-community?from=related) — Learn the art of asking effective questions and contributing to collaborative problem-solving.
- [Where can I submit Vercel feature requests?](https://vercel.com/kb/guide/where-to-submit-feature-requests?from=related) — Information on how to make feature requests for the Vercel platform.

Full cross-link map for this page: [/kb/guide/vercel-support-queue-time.graph.md](/kb/guide/vercel-support-queue-time.graph.md)
<!-- /docsgraph:related -->


## How Vercel Support Works

Vercel has Customer Success Engineers available in multiple time zones to assist customers all around the world.

Tickets are processed by the order in which they are received. This means that, when you submit your request, you will need to wait for all requests submitted by customers on the same plan as you to be fulfilled before a response is received.

The exceptions to this are Enterprise customers submitting tickets covered by a **support plan** or **SLA** - these customers make up a separate queue and receive support in line with the terms they have agreed with Vercel Support. Our Pro and Hobby tiers are not covered by a support plan or SLA.

## Reducing Your Support Queue Time

To reduce your Vercel Support response times, you can put in place a support plan or SLA by speaking with our [enterprise team](https://vercel.com/contact/sales).

We highly recommend that businesses with production critical workloads or time sensitive deployments put in place a support plan or SLA. By doing so, you will be given a specific turnaround time for receiving responses from Vercel Support.

## Further Information

For more information regarding Vercel Support, please see our [support terms](https://vercel.com/legal/support-terms).