Senior People Operations Specialist

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role

We are looking for a Senior People Operations Specialist to join our People team. You will be responsible for delivering exceptional employee experiences across the full employee lifecycle, from onboarding through offboarding, and driving scalable People Ops processes that support our global team. You’ll serve as the first point of escalation for employee inquiries, partner cross-functionally with teams like our HRBP, Talent Acquisition, Finance and IT teams, and continuously improve the systems and workflows that power People Operations at Vercel.

You will report to the Head of People Operations and be part of an established global team. This role is located in London, United Kingdom, and includes in-office anchor days on Monday, Tuesday, and Friday, so that we can support our employees in-person, or “IRL” as we call it.

What You Will Do

• Serve as the first escalation point for employee and manager HR-related queries, delivering timely and accurate resolution with empathy and clarity

• Manage and continuously improve onboarding, offboarding, and related People Ops workflows for our employees outside the US

• Oversee day-to-day vendor relationships with global EOR and benefits providers across 25+ countries

• Maintain and evolve documentation for key People Ops processes, policies, and standard operating procedures

• Support internal projects to enhance systems, tools, and operational efficiency within the People function

• Partner with HRBPs and business leaders to execute employee lifecycle changes and ensure data integrity in core HR systems

• Partner with our Legal team to ensure compliance activities related to local labor regulations and internal policy updates

• Act as liaison to the Workplace team, ensuring seamless coordination and onsite support for employees and office operations.

• Partner with the payroll team on non-US leave management and assist with the accurate and timely closure of monthly payroll.

What exceptional looks like on the People Team

⏱ Make it fast, make it count

We donʼt just complete tasks. We move with urgency, hungry to deliver value now. If somethingʼs not shipped, it nags at us. This isnʼt about chaos or hustle theater. Itʼs a sharp focus on what matters and momentum to match. At most companies, people teams are steady and methodical. At Vercel, speed signals ownership, not recklessness.

🛫 Know the business, fly high and low

We understand how Vercel works. The product, the market, the way decisions get made. We use that context to shape how we hire, how we support teams, and when we push back. And we donʼt just think strategically. We execute tactically. We can map out org design in the morning and handle edge-case execution in the afternoon. That range, from the macro to the gritty, makes our team a multiplier. Not just a service layer, but an engine for scale.

🎯 Own it end to end

Maniac-level ownership is the baseline. We donʼt wait for handoffs or follow-ups. We take full responsibility for outcomes, prioritize sharply, and follow through without needing reminders. This isnʼt extra credit. Itʼs just how we work. When something matters, we carry it through.

🕵️‍♀️ Connect the dots others miss

We see the system, not just the request. That means catching duplicate asks, broken loops, or mismatched priorities before they cause friction. People Ops sits in a unique spot to spot patterns and surface gaps. The best among us donʼt just react. We recognize the signal and move early.

About You

• 5+ years of HR Operations experience with a focus on employee lifecycle management, HR systems, and vendor coordination

• Are passionate about crafting exceptional employee experiences through thoughtful processes

• Deep understanding of EMEA employment policies and practices, and knowledge about APAC is a plus

• Experience working with global teams and collaborating across time zones

• Experience working with EOR providers and benefits vendors across multiple EMEA and APAC countries

• Demonstrated ability to manage escalations, navigate complexity, and deliver solutions that scale

• High integrity and discretion when dealing with sensitive employee data and situations

• Obsessive over the details and have expertise in developing internal documentation or process guides

• Have contributed to building or improving internal knowledge systems or employee-facing support content

Benefits

• Competitive compensation package, including equity

• Inclusive Healthcare Package

• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills

• Flexible Time Off

• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.