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Salesforce Service Cloud Administrator

IT
Remote (United States)
Full Time
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About Vercel:

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated

  • We use our own tools every day

  • We thrive together with our community

  • We are customer-obsessed

  • We believe in people's ability to grow

About the Salesforce Admin Role:

Vercel is looking for an experienced Salesforce Service Cloud Administrator to join our Salesforce team. If you love working in Salesforce and want to have an active hand in the development of our Salesforce Org, you’re in the right place. We have Salesforce Marketing, Sales, and Service clouds, as well as CPQ. We are looking to build our Org in a way that will accommodate the rapid growth of the company while also enforcing good development practices, governance and permission controls, and retain flexibility to react to the shifting needs of the company. This role will report directly to the Salesforce Architect and will need to be able to work autonomously to design and develop sound solutions quickly.

What You Will Do:

  • Be an expert in Service Cloud configuration, including, Case management and routing, Entitlements and milestone processes, customer support engineering process, Service tool integration process

  • Advise and propose solutions to business needs originating from the Customer Service organization

  • Oversee Salesforce implementation and administration tasks for declarative projects

  • Create and maintain business processes in Salesforce.com

  • Conduct Salesforce administration tasks to support day-to-day operations, including management of user accounts and permissions, generation of reports/dashboards, workflow management, and data management.

  • Create and maintain documentation on processes, policies, and tutorials that enable other teams

  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

  • Define, prioritize, plan and implement complex and impactful Salesforce projects

  • Work closely with stakeholders

  • Understand, communicate, and effectively manage priorities for projects and programs

About You:

  • 3+ years experience as a Salesforce Administrator

  • Experience with Salesforce Service Cloud, Sales Cloud, managing users, building reports and dashboards, creating custom objects, fields, page layouts, lightning layouts, Data Loader, Workflows, Flows, Roles and Role Hierarchy, permission sets, and governance

  • Experience creating and managing entitlement processes, email to case, case queues, service consoles, and email message automation

  • Experience developing in a sandbox environment and deploying packages to production

  • Experience working for a SaaS company in either a sales position or a sales support position

  • Experience working in a fast paced environment

  • Ability to manage competing priorities and quickly shift from one project to another as priorities change

  • Ability to identify solutions to a business problem self-sufficiently

Bonus if you have: 

  • Experience implementing Salesforce Service Cloud features

  • Experience with PlanHat, Pager Duty, Catalyst, Outreach.io, or Gong

  • Experience installing and managing third party integrations

  • Experience in Customer Success roles

Benefits:

  • Competitive compensation and stock options

  • Inclusive Healthcare Package

  • Flexible working style - 100% remote, with teammates located throughout the globe

  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills

  • Unlimited PTO. We recommended taking at least 4-weeks per year. Take time when you need it.

  • We will provide you with the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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Perks

  • Generous Gear Credit
  • Unlimited PTO
  • Stock Options
  • Work Remotely

Apply Now

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