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Customer Marketing Manager

Marketing
Remote (United StatesCanada)
Full Time
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About Vercel: 

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated

  • We use our own tools every day

  • We thrive together with our community

  • We are customer-obsessed

  • We believe in people's ability to grow

About the Role:

Vercel is looking for a Customer Marketing Manager to manage our customer evidence, advocacy, and outreach efforts. This role will drive strategic relationships with customer champions to help tell the story of Vercel through the success of our customers and work cross-functionally to place stories in the most effective places. The ideal candidate has a strong background in customer marketing for a SaaS or developer-focused company. 

What You Will Do:  

  • Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Marketing, PR, and more.

  • Develop tailored marketing opportunities to showcase the story of Vercel through the successes of our customers, work with customer champions to find interesting angles and evidence to highlight.

  • Manage the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.

  • Work cross-functionally to identify key customer targets and appropriate advocacy opportunities. Manage Vercel’s enterprise customer advocacy initiatives.

  • Identify new projects and opportunities to amplify the impact of customer stories and proof points.

  • Support company events by confirming customer participation and highlighting their success.

About You

  • Experience driving and maintaining customer relationships

  • Able to manage the strategic direction of customer marketing initiatives, self-starter, and advocate for the customer's voice

  • Creative, able to think outside the box to generate innovative approaches

  • Experience with developer and SaaS marketing

Bonus If You: 

  • Have a background in product marketing or developer relations

  • Experience working in the developer tools or frontend development space

Benefits:

  • Competitive compensation and stock options

  • Inclusive Healthcare Package

  • Flexible working style - 100% remote, with teammates located throughout the globe 

  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills 

  • Unlimited PTO - 4 weeks recommended per year. Take time when you need it. 

  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Perks

  • Generous Gear Credit
  • Unlimited PTO
  • Stock Options
  • Work Remotely

Apply Now

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