Chat SDK adds Novu support

Chat SDK now supports Novu with the new vendor-official adapter.

One handler set puts your agent on Slack, Microsoft Teams, WhatsApp, Telegram, and email. Novu handles credentials, identity, and delivery, keeping OAuth and tokens outside your app and mapping each channel to one user. Your agent always knows who they're talking to.

Your agent can also send proactive notifications and handle the replies in the same loop, on whichever channel the customer used.

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import { Chat } from "chat";
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import { createMemoryState } from "@chat-adapter/state-memory";
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import { createNovuAdapter } from "@novu/chat-sdk-adapter";
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const novu = createNovuAdapter();
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const chat = new Chat({
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  userName: "support",
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  adapters: { novu },
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  state: createMemoryState(),
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});
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chat.onNewMention(async (thread, message) => {
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  await thread.post(`Hi! You said: ${message.text}`);
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});
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chat.onSubscribedMessage(async (thread, message) => {
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  await thread.post(`echo: ${message.text}`);
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});
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await chat.initialize();

One CLI command connects a real channel to your agent:

npx novu connect --runtime chat-sdk

It signs you in, creates a bridge agent, sets up the channel you pick (e.g., Slack), and adds the credentials to your project.

Read the Novu documentation to get started.