---
title: Support Center
product: vercel
url: /docs/support-center
type: how-to
prerequisites:
  []
related:
  []
summary: Learn how to communicate securely with the Vercel support team
install_vercel_plugin: npx plugins add vercel/vercel-plugin
---

# Support Center

> **🔒 Permissions Required**: meta.title

The Vercel Support Center provides a secure and streamlined way for you to submit support cases. The Support Center allows you to create and view all cases, their statuses, and any messages from the Vercel Support team. All cases are securely stored to safeguard your data.

## Submit a ticket

To submit a ticket to Vercel Support, do the following:

1. From your team's dashboard, open **Support** in the sidebar and then click the **Contact Support** button
2. Select **Start Chat**, then select your team the issue is related to in the dropdown.
3. Start a conversation with the AI support agent.
4. If the AI is unable to resolve your issue, you can submit a ticket by clicking **Create Case** under the chat.
5. The AI agent will create a case for you and fill out the initial details based on your conversation with it. You can view the proposed case by clicking the **View Support Case Form** button. Here you can edit any fields that need changing.
6. Once you are happy with the case, click **Submit Case**.

The team aims to respond to tickets as described in the [Support Terms](/legal/support-terms#when).

## Manage tickets

You can see a list of all support cases, regardless of status, in the **Support** tab. This list shows the ticket name, number, and the status. To view more information about the ticket, click on the ticket name in the list.

### Case correspondence

Each ticket displays all correspondences with the support team. Correspondence on your case is handled both over email and within the case module in the Vercel dashboard. You'll receive notifications about Vercel support responses through email, not within the Vercel dashboard.

### Manage a ticket status

To manage the status of any ticket, do the following:

1. From your team's dashboard, open **Support** in the sidebar
2. Find the ticket from the list and click the ticket name to open it
3. If the ticket was closed, click **Reopen case**. If it was open, click **Close case**. In either scenario, you may want to provide additional information for the support team

### Send attachments to the support team

The support team may request additional logs or other information from you that you'll need to attach to your support ticket. To upload a file, do the following:

1. From your team's dashboard, open **Support** in the sidebar
2. Find the ticket from the list and click the ticket name to open it
3. Click **Attach a File** to bring up your system file dialog. Select the relevant file and click **Upload**


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