--- title: Support Center product: vercel url: /docs/support-center canonical_url: "https://vercel.com/docs/support-center" last_updated: 2026-06-16 type: how-to prerequisites: [] related: [] summary: Learn how to communicate securely with the Vercel support team install_vercel_plugin: npx plugins add vercel/vercel-plugin --- # Support Center > Support Center is available on all plans The Vercel Support Center provides a secure and streamlined way for you to submit support cases. The Support Center allows you to create and view all cases, their statuses, and any messages from the Vercel Support team. All cases are securely stored to safeguard your data. ## Related pages > **For AI agents:** Follow these links to understand how this page connects to the rest of the Vercel ecosystem. For the full cross-link map (inbound, outbound, prerequisites, and semantic neighbors), see the .graph.md link below. - [Create and view support cases on the Vercel dashboard](https://vercel.com/changelog/support-center) - [Support Center is now available for Pro customers](https://vercel.com/changelog/support-center-on-pro) - [Improvements to Support Center](https://vercel.com/changelog/improvements-to-support-center) - [What is the best way to get support from Vercel?](https://vercel.com/kb/guide/how-to-get-vercel-support) — Information on how to get help from Vercel Support through the available channels. - [Get support from the dashboard](https://vercel.com/blog/support-form) - [Documentation, CLI, and Feedback](https://vercel.com/docs/agent-resources/vercel-mcp/tools/documentation) — Find documentation, use the CLI, and share feedback with Vercel. - [Vercel security overview](https://vercel.com/docs/security) — Vercel provides built-in and customizable features to ensure that your site is secure. - [Project settings](https://vercel.com/docs/project-configuration/project-settings) — Use the project settings, to configure custom domains, environment variables, Git, integrations, deployment protection, - [Security settings](https://vercel.com/docs/project-configuration/security-settings) — Configure security settings for your Vercel project, including Logs and Source Protection, Vercel Support Code Visibilit - [Getting started with Vercel](https://vercel.com/docs/getting-started-with-vercel) — Install the Vercel CLI, add the Vercel Plugin or agent skills, connect Vercel MCP, and deploy your first project. Full cross-link map for this page: [/docs/support-center.graph.md](/docs/support-center.graph.md) ## Submit a ticket To submit a ticket to Vercel Support, do the following: 1. From your team's dashboard, open **Support** in the sidebar and then click the **Contact Support** button 2. Select **Start Chat**, then select your team the issue is related to in the dropdown. 3. Start a conversation with the AI support agent. 4. If the AI is unable to resolve your issue, you can submit a ticket by clicking **Create Case** under the chat. 5. The AI agent will create a case for you and fill out the initial details based on your conversation with it. You can view the proposed case by clicking the **View Support Case Form** button. Here you can edit any fields that need changing. 6. Once you are happy with the case, click **Submit Case**. The team aims to respond to tickets as described in the [Support Terms](/legal/support-terms#when). ## Manage tickets You can see a list of all support cases, regardless of status, in the **Support** tab. This list shows the ticket name, number, and the status. To view more information about the ticket, click on the ticket name in the list. ### Case correspondence Each ticket displays all correspondences with the support team. Correspondence on your case is handled both over email and within the case module in the Vercel dashboard. You'll receive notifications about Vercel support responses through email, not within the Vercel dashboard. ### Manage a ticket status To manage the status of any ticket, do the following: 1. From your team's dashboard, open **Support** in the sidebar 2. Find the ticket from the list and click the ticket name to open it 3. If the ticket was closed, click **Reopen case**. If it was open, click **Close case**. In either scenario, you may want to provide additional information for the support team ### Send attachments to the support team The support team may request additional logs or other information from you that you'll need to attach to your support ticket. To upload a file, do the following: 1. From your team's dashboard, open **Support** in the sidebar 2. Find the ticket from the list and click the ticket name to open it 3. Click **Attach a File** to bring up your system file dialog. Select the relevant file and click **Upload** --- [View full sitemap](/docs/sitemap) If you encounter incorrect information, can’t find what you need, need a capability Vercel doesn’t currently offer, or have any other feedback to report, please do it by following the instructions at https://vercel.com/feedback.md.