ROUTER_EXTERNAL_TARGET_HANDSHAKE_ERROR

The ROUTER_EXTERNAL_TARGET_HANDSHAKE_ERROR error occurs when a connection cannot be successfully established with an external target. This error may result from issues during the SSL handshake process or due to a timeout, and is often attributed to one of the following causes:

  • SSL handshake failure: The SSL handshake may fail if the target has an invalid certificate or uses an unsupported Cipher Suite
  • Timeout: The error could also be due to a timeout, which might be caused by issues connecting to the target. Note that proxied requests to external targets have a maximum timeout of 120 seconds (2 minutes).
502

ROUTER_EXTERNAL_TARGET_HANDSHAKE_ERROR

Unable to establish connection with external target

Troubleshoot

To troubleshoot this error, follow these steps:

  1. Check SSL configuration: Ensure that the target's SSL certificate is valid and that it is not using an unsupported Cipher Suite
  2. Investigate connectivity issues: Look into potential connectivity problems between your application and the external target
  3. Monitor response times: Check if your application or the external target is experiencing unusual delays that might be contributing to the timeout

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