Skip to content
← Back to Careers

Technical Advisor, Europe

Customer Success
Remote (GermanyIrelandNetherlandsUnited Kingdom)
Full Time
Apply

About Vercel:

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated

  • We use our own tools every day

  • We thrive together with our community

  • We are customer-obsessed

  • We believe in people's ability to grow

About the Role:

Vercel is looking for a Technical Advisor to assist our Enterprise customers with technical problems and questions when using Vercel products and services. Responsibilities include informing and training clients in the product’s proper use to enhance the customer experience and improve satisfaction.

To be successful, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will play a major part in the post-sales process and Enterprise customer journey. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be proven through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale.

Ideally, you have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey, while engineering solutions to constantly improve their experience.

What You Will Do:

  • Ensure that Enterprise customers are receiving and understanding the value of the platform.

  • Provide product expertise and strategic consultation during the Enterprise customer journey.

  • Provide training sessions to Enterprise customers.

  • Attend onboarding and pre-production calls as a technical authority.

  • Know the Vercel platform and Next.js framework inside and out, learning daily.

  • Work with other members of CS to provide assistance both internally and externally.

  • Develop close partnerships with the CSM team to understand customers’ goals.

  • Work with external engineering and infrastructure teams to convey product gaps and needs.

  • Ensure customers have immediate concerns resolved but with a long-term outlook.

  • Specialize in a few product areas and lead that within the team.

  • Improving existing, and identifying new, internal documentation, processes and policies.

  • Assist and coordinate with Customer Success Managers with Enterprise requests.

About You:

  • You lead by example and develop more junior members of the team.

  • You understand modern web architecture, frontend development, and serverless computing.

  • You are experienced with incident management and procedural communication.

  • You possess exceptional communication skills.

  • Outstanding sense of autonomy, ownership, and happy to be fast-paced startup environment.

  • You are happy working with a fully remote, globally distributed team.

  • You have a passion to deliver a customer experience second to none.

  • Availability to work within a weekend and on-call rota.

  • 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.

  • 3+ years experience with front-end web development or using React in a production setting.

Bonus if You:

  • Have experience using Next.js.

  • Have experience supporting backend runtime environments, especially Node.js.

  • Have experience with CDNs and a good understanding of caching techniques.

  • Work with monorepos and/or custom, complex CI/CD pipelines.

  • Thoroughly understand DNS and can explain this clearly to others.

Benefits & Perks:

  • Competitive compensation and stock options.

  • Inclusive Healthcare Package (US only).

  • Flexible working style - 100% remote, with teammates located throughout the globe.

  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

  • Unlimited PTO - 4 weeks recommended per year. Take time when you need it.

  • We will provide you with the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Perks

  • Generous Gear Credit
  • Unlimited PTO
  • Stock Options
  • Work Remotely

Apply Now

Tell us why you'd be good fit for the Technical Advisor, Europe role.

Resume should be a PDF under 10MB.

Are you authorized to work in the country in which you reside?

Are you currently based in any of these countries or are willing to relocate? United States, Canada, Germany, United Kingdom, Netherlands, Ireland, Singapore, India, Australia, Japan

Will you require Visa Sponsorship now, or in the future?

Where did you hear about us?

By applying for a job to join our team at Vercel Inc. (or our German subsidiary Vercel GmbH) through our website, or by sending us your job application by email, we will collect and further process the data you provide along with your job application. This includes, in particular: your name; your e-mail address and other contact address such as your phone number; your curriculum vitae; your work references; the job profile for which you are applying; and any other information you may provide optionally, such as a letter of motivation. We process this personal data for the sole purpose of carrying out the job application process enabling us to make a hiring decision. This processing of your personal data is legally based on Art 6 Para 1 lit b GDPR and in case you are applying for a job with our German subsidiary (Vercel GmbH), additionally on Sec 26 Para 1 German Federal Data Protection Act. If we are unable to offer you a job, your application documents will be stored for up to six months after the end of the respective application process in order to be able to answer any queries in connection with your application. If after completion of the application process you allow us to store your application documents for a longer period of time, in order to keep you updated on new job openings in the future, this processing is based on your consent (Art 6 Para 1 lit a GDPR). Further storage may take place if this is necessary on the basis of our legitimate interests for the provision of evidence, in particular for the defence, assertion or enforcement of claims (Art 6 Para 1 lit f GDPR).

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vercel’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

VeteranStatus

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

DisabilityStatus

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Optionally, include links to your social media profiles.

linkedin.com/in/
https://
github.com/
twitter.com/