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Systems Specialist

IT
Remote (United StatesCanada)
Full Time
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About Vercel: 

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated

  • We use our own tools every day

  • We thrive together with our community

  • We are customer-obsessed

  • We believe in people's ability to grow

About the Job:

The End User Computing IT Systems Specialist will work with other members of the IT team to provide end user support for Vercelians. This role will proactively manage end user hardware, user accounts and access to various systems and applications. Responsibilities include responding to and resolving incidents and requests, managing vendor relationships, and procurement and asset management functions.  

What You Will Be Doing:

  • Work with an IT ticketing system to provide tier 1 and tier 2 support

  • Manage acquisition, deployment, utilization, tracking, config consistency, and final disposition of IT assets

  • Identify and track software license usage, renewals, and cost

  • Help develop and maintain company policies, procedures, plans and general how-to articles 

  • Research and manage vendor relationships for both software and hardware needs

  • Design and maintain systems to track hardware and software inventories

  • Assist in compliance audits

  • Create and maintain knowledge base articles around IT technologies

  • Work with finance teams for effective procurement practices

What You Bring With You:

  • Hands-on experience supporting Apple devices in a remote environment

  • GSuite administration and operational experience

  • Familiarity with compliance controls surrounding IT equipment

  • Ability to organize systems and data, while handling multiple requests

  • Experience with identity management platforms like Okta or Azure

  • Understanding of ITSM platforms and ITIL philosophies 

About You:

  • Experience with user support in a cloud-first modern IT environment

  • Strong ability to organize and document information

  • Knowledge of identity and access management

  • Experience working in a security-oriented environment

Bonus if You:

  • Develop automation workflows and integrations for repetitive or manual tasks

  • Worked in a high growth, startup environment

  • Knowledge of end-point management tools like Kandji or Intune

Benefits:

  • Competitive compensation and stock options

  • Inclusive Healthcare Package

  • Flexible working style - 100% remote, with teammates located throughout the globe 

  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills 

  • Unlimited PTO - 4 weeks recommended per year. Take time when you need it. 

  • We will provide you with the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Perks

  • Generous Gear Credit
  • Unlimited PTO
  • Stock Options
  • Work Remotely

Apply Now

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