Vercel is looking for a Product Advocate to join our Growth team. Product Advocates are key to our product adoption and revenue funnel and are excited about encouraging customers to grow with Vercel. In this role, you will work mostly with customers and prospects, but will collaborate heavily with Sales, Marketing, Sales Engineering, Developer Relations, and Customer Success.
This is a new team, so we’re going to need your help building out all the different ways we will impact the business. The Product Advocate team reaches out to most of our new users to help them understand how to be successful with Vercel. Most recently, this team has also taken over all inbound sales inquiries to serve, teach, and triage all customer requests. While the team is new, the impact is clearly massive and we’re excited to grow it.
What you’ll do:
Kick off sales cycles by identifying and qualifying future customers
Accelerate product adoption by offering support and education
Help users, prospects & community members succeed by being engaging and responsive
Advocate for Vercel as a platform for prospects
What you’ll need:
Charismatic and professional writing ability
Computer science background or degree
Sales aptitude or experience
The ability to organize chaos
Bonus points if you have experience with:
Vercel and/or Next.js! We want to make sure you love the product you’ll be advocating for
Salesforce, Outreach, Hubspot, or similar
Customer service, sales, or another customer facing position