Vercel is looking for a Customer Success Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Success Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.
Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. The role is open to all levels of experience and anyone interested is strongly encourage to apply, even if all requirements are not met. While positions are open within North America, there are a greater number of positions available throughout the rest of the world.
Full-stack development experience, ideally with React and Next.js.
An understanding of cloud technologies and serverless computing.
A desire to engineer solutions for problems to resolve root causes.
Exceptional communication skills, both written and oral.
Comfortable working with a fully remote, globally distributed team.
Availability to work within a weekend and on-call rota.
A passion to deliver a customer experience second to none.
Handling cases for all Vercel customers.
Handling customer issues outside of regular case channels.
Working with the community to provide advice and assistance.
Developing and improving internal tools alongside engineering.
Completing engineering work on a regular basis.
Specializing in a specific product area and owning that within the team.
Improving internal documentation, processes, and policies.
Assisting Customer Success Managers with Enterprise requests.