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Community Manager

Customer Success
Remote (United StatesUnited Kingdom)
Full Time
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About Vercel:

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated

  • We use our own tools every day

  • We thrive together with our community

  • We are customer-obsessed

  • We believe in people's ability to grow

About the Role:

Vercel is looking for a Community Manager who will span Customer Success and Developer Relations, to engage in our Discord, GitHub Discussions, Twitter and beyond. You are a developer who represents Vercel within the web development ecosystem, to ensure that all of our communities are properly moderated and answered. You will set boundaries around what Vercel provides support for and facilitate conversation to build Discussions into a place where Vercel users can reliably find answers to common questions. Ultimately, you will help shape the direction and growth of our communities.

What You Will Do:

  • Represent Vercel across our key communities.

  • Enable customers to grow their ideas and use the Vercel platform.

  • Work with the community and other members of the team to provide advice and assistance, both internally and externally.

  • Identify top Vercel community members for collaboration and outreach.

  • Escalate issues internally to improve Vercel’s product.

  • Strategize and lead community growth projects.

  • Improving existing, and identifying new, internal documentation, processes, and policies.

About You:

  • You have a proven track record of nurturing and growing tech communities.

  • You are an experienced technical writer, comfortable learning new concepts and distilling them simply to users.

  • You enjoy working with JavaScript & React and are an open source contributor.

  • You possess exceptional public-facing communication skills.

  • You have a keen eye for detail.

  • You are curious and enjoy navigating ambiguity through research and collaboration.

  • You enjoy working with a fully remote, globally distributed team.

  • You have a passion to deliver a customer experience second to none.

  • 2+ years experience in a highly technical customer-facing or technical documentation role.

Bonus if You:

  • Experienced with Next.js

  • Have had solid exposure to an assortment of site generation tools and platforms.

  • Have experience supporting backend runtime environments, especially Node.js.

  • Have experience with CDNs and a good understanding of caching techniques.

  • Work with monorepos and/or custom, complex CI/CD pipelines.

  • Thoroughly understand DNS and can explain this clearly to others.

  • Are fluent in another language.

Benefits & Perks:

  • Competitive compensation and stock options.

  • Inclusive Healthcare Package (US only).

  • Flexible working style - 100% remote, with teammates located throughout the globe.

  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

  • Unlimited PTO - 4 weeks recommended per year. Take time when you need it.

  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Perks

  • Generous Gear Credit
  • Unlimited PTO
  • Stock Options
  • Work Remotely

Apply Now

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